Shipping & Returns

Shipping offers are only valid on orders containing full-price products shipped in the continental United States and apply to Standard Ground shipping orders only. Not valid for cash. Previous purchases are not eligible for adjustments.

Contraband ships to US address only. Our express shipping does not deliver on Saturday or Sunday, nor do they deliver to Post Office boxes. Standard shipping charges apply. Orders shipping to Alaska, Hawaii, and U.S. Territories take 6-8 days. We do not ship outside of the U.S. at this time.

Complimentary ground shipping on all orders of $75 or more. For orders under $75, the cost is $8.
Please note, due to shipping regulations, a number of our products are required to ship by ground within the United States. Additionally, these products cannot ship to the U.S. Virgin Islands. If priority shipping is selected upon check-out, you will be notified if one or more of your products are not eligible and the entire order will be shipped via ground shipping.

Change Submitted Orders

Orders submitted on our website process ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.

You should expect the package for delivery by UPS in approximately 3-5 business days, unless you have requested an expedited method of shipment. Please consider that shipments require an additional 2 days to process the order.

Returns & Exchanges

Your ultimate satisfaction with Contraband is our goal. Therefore, we gladly accept a return of any item purchased at Contraband. 

Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. The credit will be issued to the original payment method, and you will be notified by email.
Please send all returns to the attention of:

Contraband Beauty Guarantee

At Contraband, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every online purchase from Contraband. If, for any reason, you should ever purchase a Contraband product that is not pleasing to you, you may return it to Contraband for a full 100% money-back guarantee.

Order Status

We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) will not be processed until the next business day. To check the status of your order, please use the tracking number included in your shipping confirmation email. For questions regarding your order, please email us at and we would be happy to assist you.

Report Order Problem

If your order is missing a product, contains a damaged item, or any other concern, please email us at To expedite your request, please include your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.